News for 28 August 2014

protel Messenger

• A new filter enables you to contact guests specifically when they are inhouse or when they will be inhouse in a defined number of days.
  For example: You are offering live music or a special buffet on Saturday and you want to inform on Thursday all guests about this event that will be inhouse on Saturday. To do so choose either a "Repeating" transmission rule, which is sent every Thursday in case you are offering the buffet every Saturday or choose a "One-time" message when the event is organized only once. In the second step please select the filter "Inhouse guests" and enter that you want to filter all guests that will be inhouse in 2 days ("days until stay: 2").

  
  protel Cloud Center > Messenger > New Transmission rule > Filter

  The message, which you want to send to your guests has to be entered in the last step.

protel WBE

• There is a new icon for rate code groups to illustrate clearly the different entries for rate code groups and rate codes:

  Rate code group Single rate code

  protel Cloud Center > Online Booking > Rates > Rate codes

Tip Do you already know that you should link your additional services which are offered in the protel WBE to a rate code? If your guest has to cancel the reservation, the booked additional services can only be cancelled by him in the protel WBE when they are linked to the rate code. Please select for your additional services the cancellation constraint "linked to a rate code". protel Cloud Center >Online Booking > Rates > Additional Services > Constraints