Attention!

The protel Air upgrade in Summer 2020 brought about changes to the user interface and also to many functions.

You can find the updated instructions for them in the new protel Air Online Help.

Please note: The migration process is still ongoing. Therefore you may still be able to use some functions as described in this Online Help.

For this reason, we will not delete this Online Help yet.

If you have any questions, please contact your support!

Void items/services

The voiding of an item or a service is just as easy as posting it.

Video tutorial

Example

Open the invoice overview (e.g., by marking the reservation in the invoice list and click the [Open invoice] button).
In the invoice overview, right click on the item you would like to void.
In the context menu, select the Item tasks > Void (see illustration):

You can also use the button with the shopping cart icon:

Voiding reason

You can now select a voiding reason.

You can either select a reason from the drop-down menu or enter it manually. If you just click on [OK] without entering a reason, the item will be voided without a reason.