BWI Reservations
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Figure 2:
Reservation Summary dialog box:
CRS reservations can be identified by the entered user.
Each BWI reservation contains information and characteristics specific to BWI which can be respectively saved and displayed in protel. Should a reservation be adopted from the Best Western CRS, all of the data specific to BWI will have already been saved.
When does a reservation come from the CRS?
A reservation is taken from the CRS when it is booked by means of one of BWI’s many distribution channels, e.g. , the BWI call center, or the BWI web site.
A reservation which has come in by means of the CRS, can be identified by means of the BWI, cloud-generated user in the reservation dialog - see figure 2.
The reservation is also allocated a confirmation number from the CRS (BWI Confirmation Number). The numbers can be found in the Navigator (see figure 3) and can be seen in a separate column in the active lists (see figure 4).
Figure 3:
protel Navigator:
BWI Confirmation Number
BWI Source Code
BWI Channel
In addition to the confirmation number, CRS reservations are allocated with the source (BWI Source Code) and the channel (BWI Channel) - additional information can be found on BWI Features im Navigator.
BWI information in the lists
Figure 4:
BWI information
in the arrivals list
In all of the common lists, the BWI confirmation number as well as additional information specific to BWI will be displayed - see figure 4.
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CRS Conf.No.=BWI confirmation number
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VIP Codes=BWR Status Level (Base[2], Gold Elite, Platinum Elite, Diamond Elite)
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BWR No.= Guest’s BWR - membership number
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BWR Cards = BWR card type (BWR, Airline-Partner, …)
BWI-Number search
With the BWI Confirmation number search add-on (key combination Ctrl + 0), you can search for a specific BWI confirmation number as need arises. Additional information about this can be found in the section BWI confirmation number search.
Only one rate code per BW reservation
Figure 5:
Rate by Day Grid > “New rate code” option is not available
For group reservations and reservations originating from the Best Western CRS/Member Web, only one single rate code is allowed; the “New rate code” option has therefore been grayed out in the Rate by Day Grid - see figure 5.
Should various rate codes be used in a reservation, a separate reservation must be allocated for each reservation.
Guarantee code
Figure 6:
Navigator > More >
RBD > BWI guarantee codes
Each BWI reservation will automatically receive a guarantee code. The respective code will be shown in the RBD. In the Navigator click on [More] and then on Rate by day grid. The guarantee code valid for the reservation will be shown in the column with the same name. Move the table contents to the right to show the column - see figure 6.
BWI reservations in the room plan
Reservations from the Best Western CRS do notautomatically appear in the room plan! Reservations coming in by means of the BW CRS are booked in protel as a room type reservation, which means that it is simply booked from the supply of booked room types. The room will first be shown in the room plan, after a room has been explicitly allocated to a specific reservation or check-in has taken place. Up to this point, the room appears in all lists containing a question mark.
BWI reservation comments (Traces)
Figure 7: Navigator > More > Traces: CRS Res. comments
Reservations coming in from the BW CRS can contain special comments which are then saved as a Trace in protel. BWI traces are always identifiable by the entered user “BWI cloud-generated” - see figure 7.
BWI traces can contain system messages or comments entered by the guest. Even BWI items ordered during booking will be saved as a BWI trace (see below).
By the way: comments will not be transferred from protel to the CRS!
Additionally booked BWI items
Should a guest book additional items from the BWI website,a trace with information about the item and a fixed charge will be created
In the Navigator, you will notice a red exclamation point in the tree-view:
Figure 8:
Navigator > Fixed charges Reservation with booked BWI items
A click on fixed charges opens the dialog box containing the booked articles - see figure 8.
Figure 9:
Navigator > Traces:
Reservation with booked BWI items
A simple click on Traces reveals the exact item text which has been sent together with the reservation. The department is automatically allocated to the PRODUCT department - see figure 9:
