Download as PDF fileError messages in alphabetical order.
Error messages in protel |
Status |
Explanation |
Procedure: |
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BW REWARD NUMBER INVALID - RESERVATION SAVED WITHOUT BW REWARD ACCOUNT, FOR PROPERTY 95318, TRANSACTION ID=2070791590, OTA_HotelResNotifRQ |
WARNING |
Reservation could not be linked to the membership number. |
Membership number has been saved falsely in protel. The Best Western Rewards® number must always have 16 digits without spaces and special characters. You can check the BWR Number over the Guest Look up function under the Add On’s in protel |
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BWI: Reservation created despite of no physical availability (leistacc 74837, CRS confno 236229006-01), rt=DD WR3 (katnr 24),rc=RACK (ptgnr 12), continuing... |
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A reservation could not be booked properly in protel, because a room type was available for this time period on MW, but not in protel. |
Check to see that the reservation has arrived in protel (Ctrl+0 opens the CRS number search). Should this not be the case, resynchronize the reservation by means of the add-on module. Please check the room type in the reservation |
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BWI error: INVALID ROOM TYPE FOR OB INVENTORY ADJUSTMENT, FOR PROPERTY 99999; TRANSACTION ID=2271386224,OTA_HotelInvAdjustRQ [token: 4e7b54387d4d42adbc6b] |
ERROR |
Overbooking is not saved to the CRS. |
Can be registered with your local Best Western representative. |
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BWI Socket connection lost for hotel 2756 |
BWI CONNECTION |
The connection between the Cloud and the BW CRS has been disrupted. This can be caused by protel or by BW |
Please check the intranet if BW has an outage or if you received an Email from BW or from protel BW Team. If this is not the case and the message will not change from “Connection LOST” to “Connection SOLVED” within the next hour, you will need to contact the BW team. When the word "solved" appears, the error message can be deleted because the connection is back up again. Please check the error messages which came in during the socket connection error and solve them
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BWI warning: RATE CODE TP RATE MAY NOT BE MODIFIED AT BY THE PROPERTY - 99999 PROPERTY_MODIFY = N TRANSACTION ID 557784083 OTA_HotelRateAmountNotifRQ [token: 47d96d7643084ba8bc86] |
WARNING |
We are not allowed to send any rate amount changes to CRS. The rate code is set up on CRS with “send this rate to CRS” to “no” but in protel and cloud center it is configured with “yes” |
In the System Data (SD) the rate is mistakenly set to “send this rate to CRS” à “YES”. Please change that setting in the SD > rate codes to à “NO”. Do the same in the protel cloud center mapping for the rate code |
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BWI warning: UNABLE TO ALTER A PUBLISHED RATE CODE OF MY (RATE_CODE.RESORT_UPDATE_FLAG=N) [token: 579ebab0804b4035ab61] |
WARNING |
The rate is protected and does not transmit any changes to Best Western; for this reason they will not be transmitted. |
The settings of the rate transmission must be set to "no", see error message above |
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CANNOT CHANGE CENTRAL BILL GUEST INFORMATION, FOR PROPERTY 99999, TRANSACTION ID=2070842688, OTA_HotelResNotifRQ [PL551588111430P4] |
WARNING |
Centrall Bill reservations from BW are not allowed to be changed in protel. The only changes which can be done is, change amount of Pax and the room type. This is fine. But since BW sees everything as a change, this error message will appear |
Compare the reservation in protel with MW. When the information are the same you can just delete the error message because we have disabled everything you are NOT allowed to change. |
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CloudSyncR: Reservation with movements detected
Buchnr 464239,464238 are movements from Reservation 345726 (PL345726GUTP4)! Reservations with movements will not synced! 464239,464238 deleted from CloudSyncR! |
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There is a reservation in protel which does still contain information about a move (even moves in the past). |
By double-clicking on the message, the details of the error message will open:
There you will find the PL-Number in parentheses. Mark the PL number and copy it into the clipboard (Ctrl+V). Open the reservation list by using the "Shift F9" shortcut and insert the PL number under "Cnf.No" Select all of the statuses and click on "OK".
In the reservation, you will then be able to see that there had been a move in the past.
In order to avoid having the error message light up - which happens each time you open the voucher account - simply check-out the current account and create a new one. |
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Failed to export reservation 408935 (external ID 93003) after 5 failed attempts |
FAIL |
A change made to a reservation in protel could not be transmitted to BW. |
You can use the "external ID 93003" to access the reservation in the reservation list under the “Res. No.”
Set a trace to a department written with CAPITAL letters for this reservation. In doing so, the entire reservation with all its changes will once again be sent to Best Western. Faster way is to use the “Resend reservation” button in the navigator of the reservation |
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INVALID RATE PLAN 'XX' FOR ROOM SOLD ADJUST (GROUP BLOCK) |
FAIL |
Rate code was generated in protel, however there is no mapping with Best Western |
Rate code is generated in protel. This must be additionally mapped in the Cloud Center |
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INVALID ROOM TYPE FOR OB INVENTORY ADJUSTMENT. |
FAIL |
An entered overbooking value has not been registered with Best Western International |
Please contact your BW Affiliate office to double check which room types are registered on BW side for the overbooking |
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Missing Guarantee Code in Reservation (CRS confno 651146807-01): DEPOSIT: Please add guacode to System Data and match by DCS Dialog. |
WARNING |
A reservation containing a guarantee condition that does not correspond to the rate has been imported. |
Enter guarantee code by means of the SD and DCS matching |
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MPEHotel: 1
/ Best Western Hotel, Additional Information: -------------------------------------------- Error : Availability Export : Error while sending rates to the protel Cloud.
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ERROR |
Neither rates nor availabilities could be transferred to the Cloud. |
When you have done any changes in rates, rate amounts and overbookings during this time please resend the changes over the Add on’s-> Sync Tool. Please double check if the changes have been overloaded in the MW. There is no need to double check if this error message pops up at night (0-3 am) this is caused due to a reboot of the system. |
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OtaHotelReservationNotificationRequest returned along with some warnings: INVALID CREDIT CARD [PMS: PL35499361529P4, CRS: 196672303] |
INFORMATION |
a) Due to registration requirements, Best Western sends a message for each reservation made without using a credit card b) Invalid credit card number |
For informational purposes only. This message can be ignored or deleted if you do
not save any credit cards to protel reservations. |
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OtaHotelReservationNotificationRequest returned along with some warnings: RATE PLAN/ROOM TYPE COMBINATION NOT BUILT AT CRS, FOR PROPERTY 92923, TRANSACTION id=2396684050, OTA_HotelResNotifRQ [PMS: PL187699154P4, CRS: 102504070] |
INFORMATION |
a) The number of children or adult count are higher than the bookable value, according to the interface. b)The combination of rate code and room type is not bookable, according to the interface |
For informational purposes only. This error message can be deleted when the number of adults are fine from your side |
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OtaHotelReservationNotificationRequest returned with an unsuccessful response. […] ="FAIL">CANNOT BOOK > 51 WEEKS IN THE FUTURE 21-JUN-16</Error></Errors></OTA_HotelResNotifRS> [PMS: PL34327061621P4, ] |
INFORMATION |
The Member Web synchronizes 51 weeks (350 days) in advance. Reservations in protel which have been generated past this time period will first be transferred when they are within this time period. Until then, they will be "stored" in the add-on module and can be found under "reservation without allocated BWI Confirmation numbers". |
no action required, error message can be deleted |
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OtaHotelReservationNotificationRequest returned with an unsuccessful response. […] ="FAIL">RATE PLAN DOES NOT EXIST AT CRS: , FOR PROPERTY 95429, TRANSACTION ID=2381556616, OTA_HotelResNotifRQ</Error></Errors></OTA_HotelResNotifRS> [PMS: PL4305871524P, ]
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FAIL |
A new local rate code has been created in protel. It has not been mapped in the Cloud and interface cannot recognize it. |
As soon as the rate code has been mapped in the Cloud with "HP", a CRS number will be allotted for the reservation and can then be taken into consideration in the availability. If this will not work automatically please use the “resend “button in the navigator |
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RATE CODE TH HAS AN INACTIVE DATE OF29-SEP-14 AT CRS. CONTACT HELP DESK OR TRANSLATE TO HP FOR PROPERTY ##### TRANSACTION ID 512577163 OTA_HotelRateAmountNotifRQ |
WARNING |
The TH rate code is inactive in the Member Web. |
The TH rate code must also be deactivated in protel (set to local). In the Cloud Center. When you do not want to use the rate code for local reservation in the future, please let the rate code detail expire. Additional the mapping for the TH will also need to be removed and the rate code will need to be mapped for the HP rate codes as well as for all other local rate codes. |
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RATE CODE TP RATE MAY NOT BE MODIFIED AT BY THE PROPERTY - 99999 PROPERTY_MODIFY = N TRANSACTION ID 557784083 OTA_HotelRateAmountNotifRQ [token: 47d96d7643084ba8bc86] |
ERROR |
This error message will appear with every EOD. The rate code TP is set in protel and in the cloud center to “send this rate to CRS” to “yes” but it has to be “no” |
Please change the UDF in the rate code “bwi send this rate to CRS” to “no”. Additional you have to change in the cloud center the rate code under “Channel” to “send this rate to CRS” to “no”. This error message should not appear any more with the upcoming EOD. |
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Rate
with code 'FIAN'
does not exist. Fallback to 'RACK'.
CRS: 473381692-01 |
WARNING |
A reservation was created over the MW with a rate code, which does not exists In protel. The rate code is not created or has only been partially created and/or not yet been mapped in the Cloud Center. |
Please create the rate code in protel with the
information from the Member Web and the information from the Conversion
Tool (from protel). Please also create the rate code details.
After that please create the new BW rate code in the cloud center
and map it. |
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res 74837, mandatory paymenttypeid is missing for new ccard entry (number xxxxxxxxxxxx1476),skipping |
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A payment method has not been properly generated in the system data. This can occur with a space after the name. |
Inform Support
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RESERVATION ALREADY CANCELLED, BOOK_NO =779272465, transaction_id =2074873314, HOTEL_RES_ID=468626641 [PL536971111424P5] |
WARNING |
Changes have been made to a cancelled reservation. This also occurs when a reservation is moved from a room type to an account and then changes are made to it. |
Check cancellation in Member Web and protel. When the reservation is cancelled on both sides, this error message can be deleted. Example: Reservations which have been cancelled in protel, had already been cancelled in the Member Web. |
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Reservation created despite of no physical availability (leistacc 558329, CRS confno 850523865-01), rt=D|OPE|2 (katnr 44),rc=Z6 (ptgnr 692), continuing... |
WARNING |
Because the reservation came in by means of the CRS, the reservation has been correctly booked in protel despite the lack of physical availability. |
Additional Information: If a room allocation has been entered as blocking in the room type plan, it will not be taken into consideration in the Member Web. This then leads to discrepancies. This can also happen if a hotel works with "automatic room allocations". Then, rooms were not generally available. |
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Reservation update towards the PMS failed (import ID...CRS:………) |
EXCEPTION |
A change has been made to a reservation in the Member Web. This change has not been received by protel. |
Please resend the reservation from CRS to PMS with the help of our BWI Reservation Sync, which you find under the add ons. Just fill in the CRS number with -01 select the first option “resend reservation from CRS to PMS” and click on send. Please double check if the reservation or reservation change came into protel |
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START_DATE OF 16-OCT-2014 IS INVALID FOR INVENTORY FOR PROPERTY ##### TRANSACTION ID 512628475 OTA_HotelInvCountNotifRQ |
WARNING |
protel has sent a rate change to Best Western |
For informational purposes only therefore this error message can be deleted. |
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THE ABSOLUTE VALUE FOR OB ADJUSTMENT MUST NOT BE > CAP.
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FAIL |
Value sent for OB is greater than allowed. |
Overbooking value are set in protel with a higher amount then it is allowed for the hotel for the CRS. Please adjust the overbooking value in protel to the correct one. If you are not sure how many rooms you are allowed to set as a maximum, please contact your BW Affiliate |
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