Attention!

The protel Air upgrade in Summer 2020 brought about changes to the user interface and also to many functions.

You can find the updated instructions for them in the new protel Air Online Help.

Please note: The migration process is still ongoing. Therefore you may still be able to use some functions as described in this Online Help.

For this reason, we will not delete this Online Help yet.

If you have any questions, please contact your support!

Cancellations list

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Undo cancelled reservation

Possible actions to be taken:

This list shows all cancelled reservations with cancellation reason for a specific day or period of time. Whenever necessary, you can undo any cancellations in no time.

Undo cancelled reservation

Select a time period
Select the cancelled reservation from the results list
At the bottom of the window, click on the [Undo cancellation] button

Filter functions

With the aid of the filter functions, you can limit the displayed departures based on certain criteria.

Additional information about the filtering possibilities in the active list can be found here.

Cancellation date

You can search for the date of when a reservation was cancelled. To do so, select the "Cancelled on" entry frim the "Search" selection list and then select the searched date / time period.

Cancellation reason

If you only want to see cancellation with a special cancellation reason, select the desired cancellation reason in the cancellation reason selection list located at the top right.

Refresh display

You will have to refresh the display as soon as you change a filter criterion in the list:

hit the <Enter> key to do so, or
click on the magnifying glass at the top right.

Possible actions to be taken:

By means buttons in the lower part of the window, you can execute the following actions for one or more of the marked reservations - the same actions can also accessed via the context menu (right mouse click).

	Opens the guest profile of an allotted guest. The button is only active when a guest has been saved for the reserved room. Clicking the button opens the respective guest's profile (not that of the booker!). In the arrivals list, the allotted guest is displayed in the "Last name" i.e., "Guest name(s)" columns.
	By selecting a reservation you will be taken to the reservation summary where you have access to all of the other details of the reservation.
	Undos a cancellation.
	To print the reservation list, click on the sub-task entitled "Print". The list will be printed exactly as it appears on your screen. Click on the "Registration form" sub-task to print a registration form for the selected guest. Print as Excel list: Exports the reservation list in Excel format.

Further information about filters and display options for the active lists can be found here: Elements & functions > Active lists > Structure of active lists