Attention! The protel Air upgrade in Summer 2020 brought about changes to the user interface and also to many functions. You can find the updated instructions for them in the new protel Air Online Help. Please note: The migration process is still ongoing. Therefore you may still be able to use some functions as described in this Online Help. For this reason, we will not delete this Online Help yet. If you have any questions, please contact your support!
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Lists > Traces
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This is where you can display the traces stored in reservations for a certain day or time-period or for a certain department.
Select a time-period, a department, and a status in order to filter the view. After clicking the button, all of the traces which correspond to your entries will appear with the relevant information.
Select a trace and click the [Open trace] button. You will now reach the Traces window for the respective reservations. There you can set the traces to "Cleared", or edit, delete, or create a new trace.
Select one or more traces and click on [Change status].
When opening traces, the status will be set to "Cleared".
For cleared traces, the status will be reset to "Open".
You can open the reservations relating to a trace by selecting the trace entry in the overview and then opening the context menu (right click) and selecting the [Open reservation] button.
You can print the trace list as it is shown or create a list using Excel.
Related Topics:
Traces Manage: Create and edit traces
Guest profile > Traces: Displaying traces in the guest profile