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Attention!
You can find the updated instructions for them in the new protel Air Online Help. Please note: The migration process is still ongoing. Therefore you may still be able to use some functions as described in this Online Help. For this reason, we will not delete this Online Help yet. If you have any questions, please contact your support!
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Room assigment enables you to allocate individual room type reservations for specific rooms.
The
room assigment is done automatically when checking in room type
reservations to which a room has not yet been allocated.
You can access the room assigment via the "Reservation > Room distribution” menu.
Conveniently, the room assigment always opens with rooms which have not yet been assigned.
Filter the reservations via the date field for which you would like to carry out a room assignment after the arrival date. Enter it directly and select it via the calendar.
The left part of the dialog box shows you all of the reserved rooms with the arrival date selected above. By default, only the rooms appear which have not been assigned. The selection box at the upper left can alternatively be used to display already allocated rooms:
With one click to the reservations, protel Air starts searching for the available rooms. The result is shown in the table to the right.
What appears here?
In the right part of the window (available rooms), the "<" and ">" columns provide information about the number of days before or after the previous or next reservation.
< |
Last occupancy x days ago A "0" in the "<" column means a direct subsequent booking which is preferred out of a used capacity point-of-view. |
> |
Next occupancy in x days: the number indicates in how many days the room is going to be reserved. The column remains empty if there aren't any future reservations for the room. |
a) Automatic room assignment
Select a reservation in the left part of the window.
In the right part of the window, all of the available rooms for the reservation time period will appear.
One or more available rooms have been preselected as a proposal, corresponding to the number of reserved room.
If you are satisfied with the selection, click the [Assign] button. The rooms will then be allocated accordingly in the selection
b) Assigning rooms manually
Instead of using the automatic room assignment, you can also manually assign a desired room by clicking on the right part of the window and selecting another available room.
By using the multiple selection, you can select more than one room simultaneously (e.g., if a reservation has more than one non-assigned room).
Should a reservation contain more than one room, and you only assign one room, the remaining rooms will be automatically split from the reservation.
If you activate the Search in all room types in the right part of the room allotment window, and then click on the little magnifying glass, all room types will be considered when searching for available rooms (i.e., rooms from other room types can be allotted).
If you select a room from another room type and click on [Distribute], you will be asked if the rate is to be recalculated. The way you answer the question depends on whether you are working with a free update or an Upsell .
Answer with [Yes] if you are dealing with an Upsell . In this case, the rate column is adjusted in the table.
Answer the question with [No], if we are dealing with a free Upgrade.
Nothing will happen if you click on [Cancel]. You simply return to the room allotment dialog box.
If you only want to assign rooms for a certain group, you can enter the name of the group here. After clicking on the magnifying glass icon, only reservations for the group in question will be displayed.
Click the More filter 
icon, to open additional
fields to search reservations with specific features.
In the left part of the window, select a reservation and in the Guest details menu ribbon, click
on the arrow pointing down 
. Access more useful information,
such as whether the guest has an exclusively selected room, what features
should the room have, which room did the guest reside in during his last
visit, etc.
In the left part of the window, select a reservation and in the Reservation details menu ribbon,
click on the arrow pointing down. Access more useful
information, such as notes on the room or the reservation.
In order to be able to offer a guest a room "tailored to meet their needs", you can limit your rooms in the right part of the window to the desired Features - see following illustration:
The desired rooms and preferred room features can be found in the guest information (see above).
For example, if only available or checked rooms are to be displayed for allotment, you can filter the available room's status in the right part of the window - see illustration:
A selected reservation can be opened directly in the room assignment dialog - either by double clicking, or via the context menu.
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© 2022 protel hotelsoftware GmbH |
The protel Air
upgrade in Summer 2020 brought about changes to the
user interface and also to many functions.