Content
Hotel information
When selecting the menu item “Hotel information” you can add all basic information such as your contact data, description texts and photos.
To open the hotel information, click on the drop-down menu “Online Booking” and then on “Hotel information.” This will then open the contact data.
Contact data
protel Cloud Center > Online Booking > Hotel information> Contact data
The information in the greyed-out fields under “Name” and “Address” are entered by protel employees when setting up your hotel in the Cloud Center. If you’d like to change these, please contact the protel Support Team. We’ll be happy to edit these for you.
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Note the following when working in the protel Cloud Center All white entry fields can be edited in the Cloud Center, whereas all greyed-out fields cannot be changed. |
Please complete the following information at the lower part of the “Contact data” section. Click on [Add] and a new window opens:
protel cloud center > Online Booking > Hotel information> Contact data > Add
- Select the desired contact type.
- Then enter the contact data
- If you would like to create more than one contact of the same type, use the "Primary contact" check box to determine which contact information of this type is to by used by default.
Click on [Add] and what you have entered will appear in the overview:
protel cloud center > Online Booking > Hotel information> Contact data
If you would like to edit your contact data afterwards, simply double-click on the respective row and change what you have entered.
When only one telephone number has been entered, check the “Primary” column for this one. The telephone number will then be displayed in the protel WBE after the hotel name above the search results.
You can also insert the primary telephone number in a message to your guests using a replacement code in protel Messenger.
This is where the contact data will appear in protel WBE 4.0
The other information will be displayed to the guest when accessing his reservation details in the WBE.
This is where the other information will appear in protel WBE 4.0
Only the website is an exception; it will be entered into a special menu point. Read below for more information.
Attributes
The menu item “Attributes” includes the service type, brand, and the number of stars. This data is not retrieved from the protel system data, but rather needs to be selected in the Cloud Center:
protel Cloud Center > Online Booking > Hotel information> Attributes
Select “Service type”
To choose the service type of your hotel, click on the button [...] in the respective row.
protel Cloud Center > Online Booking > Hotel information> Attributes > Edit service
- In the appearing dialog “Edit service” please select the appropriate service type from the selection of “Available types” on the left.
- Click on and hold the type and then drag and drop it into the “Selected types” box. As soon as you see the green “Plus” symbol, release the mouse button. It is important that you place the cursor exactly on the folder to drop your selection correctly.
- To save and close the dialog click on [Save].
Select brand
Select the brand in the same manner. If your hotel is part of a hotel chain, divided into different brands, you will be able to select the appropriate one under this menu item.
- As described above, just drag and drop the selected brand from “Available brands” to “Selected brands.”
- To save and close the dialog click on [Save].
Number of stars
The third field allows you to select the number of stars for your hotel.
- To do so, click into the fields “Stars”
protel Cloud Center > Online Booking > Hotel information> Attributes > Stars
- Choose the appropriate number of stars from the drop-down menu.
- Below it, you can also select the “Superior” check box.
- All of the changes will be saved automatically.
Children age levels
This is where you determine how children of varying ages are to be categorized. Children will be entered in the WBE according to this classification.
You can create up to four age groups for children.
protel Cloud Center > Online Booking > Hotel information> Children age levels
You also have the possibility to automatically book additional beds for children of various age-groups. To do so, set the XSetup entries “AutoAddBed” and “NoGuestsRequired” to “true” in the protel Cloud Center’s channel information.
The bed defined in the children’s age groups will then be automatically booked, as soon as there is a child in the reservation.
Children age levels in the WBE
The children’s age groups can be viewed in protel WBE, when you click on a rate and then enter the number of persons in the new page.
Example of the WBE 4.0 in the protel design: This is what your settings could look like in the WBE.
Under the “Adults” and “Rooms” entry fields, clicking on the “More options” link will display the various children’s age groups which the guest can select.
Link hotel website
It is necessary to provide protel Cloud Center with a link to your hotel’s website. This link will be displayed shown to the guest as a reservation detail in protel WBE and will also be used for protel Voyager. In case the link is not defined, an empty space will appear in the reservation details. It is also important to create a link for each language offered in your protel WBE.
Click on “Website/Social Media”:
protel Cloud Center > Online Booking > Hotel information> Website/Social Media
Click the [Add] button to save your website. A new window opens.
protel Cloud Center > Online Booking > Hotel information> Website/Social Media
Once there, select the “Website” type from the drop down menu.
Then, select the appropriate language from the list...
protel Cloud Center > Online Booking > Hotel information> Website/Social Media
...and click it to select.
In the last step, enter the URL for the respective language variation of the hotel website.
protel Cloud Center > Online Booking > Hotel information> Website/Social Media
Type the URL with the respective language tag and click [Add] to save.
The link to the English version of the hotel website will now be shown in the overview.
protel Cloud Center > Online Booking > Hotel information> Website/Social Media
Via [Add], additional language variations of the website link can be added for all of the languages offered in your protel WBE.
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Note How to edit the columns and to appropriately display the window contents is explained here. |
Let's assume that you only offer your website in German and English, while offering German, English and French in your protel WBE. It is necessary for you to also make French available in the "Website/Social Media" dialog box. Then, select "Français” as the language and provide the URL to the English website. As a result, your French guests will receive the link to the English website. If you do not create a language variation for French, the guests will not be provided with a link to the hotel website in their reservation details.
In protel WBE 4.0, the link will then be displayed in the details under “My Reservations”. Each guest can access the reservation overview as soon as he has logged into the protel WBE. This could look something like this:
Illustration of a reservation overview in the protel WBE
Description
Next, you’ll need to enter the description texts. The difference between the hotel description and the general information about the stay will be made.
Hotel description
Information for the guests such as of the location or the facilities of the hotel should be add as hotel descriptions.
protel Cloud Center > Online Booking > Hotel information> Description > Hotel description
Description in the WBE 4.0
The long description will appear in the WBE under hotel information. The first 250 characters of this description are displayed directly on the page, the rest of the text can be seen when clicking on the arrow buttons.
Example of the WBE 4.0 in the protel design: This is what your settings could look like in the WBE.
Hotel policies
Supply your guest with additional facts about your hotel. There are predefined types that can be added as general information to which you can also add a description. In the left part of the navigation, click on “Hotel Policies” to open the following dialog box.
protel Cloud Center > Online Booking > Hotel information > Description > Hotel Policies
New policy
The button [Add] opens a new window to add a new hotel policy. When you click it, the following window opens:
protel Cloud Center > Online Booking > Hotel information> Description > Hotel Policies > Add
Select the type of text from the drop-down menu and enter a description.
Click on the respective globe to add the text in other languages. Once you have entered all the required information, click on [Create].
The new description type will now be displayed in the list.
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Note How to edit the columns and to appropriately display the window contents is explained here. |
All of the information entered in hotel policies will be displayed in the WBE 4.0 under hotel information in the “Hotel Policies” section. This section will contain the long description.
Hotel policies in the WBE
Example of the WBE 4.0: This is what your settings could look like in the WBE.
Hotel facilities
The menu item “Hotel facilities” allows you to add special room features or hotel facilities.
protel Cloud Center > Online Booking > Hotel information> Hotel facilities
Add attribute
In contrast to the descriptions, the features entered under this menu item will be used as filters. Guests can, for example, specifically search for hotels with spa or child care facilities.
- To add new attributes, please click on [Add].
- This will open a new window:
protel Cloud Center > Online Booking > Hotel information> Hotel facilities > Add Attribute
- Please select a group first and then the appropriate attribute.
- Please tick the checkbox if the selected attribute is subject to charge. (The information entered here only serves for informational purposes for the guest, it does not effect the reservation.)
- All of the attributes which you have added will then appear in the overview.
protel Cloud Center > Online Booking > Hotel information> Hotel facilities
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Note How to edit the columns and to appropriately display the window contents is explained here. |
Hotel facilities in the WBE
The hotel facilities are not only integrated into the search option of the WBE they are also displayed in the “Hotel information” tab.
All the information entered in the protel Cloud Center will be displayed here.
Example of the WBE 4.0: This is what your settings could look like in the WBE.
Images
Hotels that use images extensively, are booked more frequently. Improve your self-presentation and prepare at least six images that give guests a brilliant first impression. If you would like to add more than six images, please select an integer multiple of 3 for optimal layout results.
You can upload the images under the “Images” menu item and adjust the name and layout of your images. Add images to your room descriptions as well as to special offers such as spa treatments or gym facilities. You should also upload your hotel logo. To do so, please click on “Logo” in the menu on the left.
protel Cloud Center > Online Booking > Hotel information> Images > Logo
- Click on [Choose logo]
In the window that appears, choose the file from your computer’s hard disk. Search for and open your hotel’s logo. It will then be displayed as a preview.
protel Cloud Center > Online Booking > Hotel information> Images > Logo
Photos for your offers can be added under the “Images” menu point.
protel Cloud Center > Online Booking > Hotel information> Images > Images
Click on the [Upload] button to add a new picture.
protel Cloud Center > Online Booking > Hotel information> Images > Upload image
- Click on [Choose a new image]
- Select a picture from your computer.
- Enter a suitable text for the uploaded image in the “Title” entry field. This title will appear underneath the picture in the WBE.
- Then click on [Upload] to confirm your selection.
protel Cloud Center > Online Booking > Hotel information> Images
Once you have uploaded various images for your WBE you can now define the order in which your images appear.
- To do so, click on the image row and drag & drop the image either up or down.
- Once you arrive at the desired position, simply release the mouse key.
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Note How to edit the columns and to appropriately display the window contents is explained here. |
Your images in the WBE 4.0
The order you defined using drag & drop will be the order in which your images will be displayed in the WBE under “Hotel information.”
Example of the WBE 4.0: This is what your settings could look like in the WBE.
You have now completed entering all general information about your property and can now close the “Hotel information” dialog box. In the next step, you will be editing your room types in the protel Cloud Center.