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Attention!
You can find the updated instructions for them in the new protel Air Online Help. Please note: The migration process is still ongoing. Therefore you may still be able to use some functions as described in this Online Help. For this reason, we will not delete this Online Help yet. If you have any questions, please contact your support!
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[Housekeeping > Housekeepin]
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See what needs to be done at a glance! The housekeeping list shows arrivals, departures, as well as nights of stay with the respective number of persons per room. You will immediately see the status of each room and know whether a room is “clean” or “out of order.” Housekeeping list shows you:
Rooms with arriving guests
Rooms with departing guests
Rooms with overnight guests (staying)
Notes about each room/guest as well as guest wishes
Rooms which are vacant for longer than one day
The filter functions located on the left part of the window help you limit the displayed rooms to certain criteria and makes your overview easier.
From / To |
Access rooms for a single day (From and To date are identical) or enter a time period (e.g., to receive a weekly list). |
Room / Room Type |
To search for a particular room, enter the name (or the number) of the room. When entering the name of the room type, only the reservations for this room type will be displayed. |
Status |
Departure: Displays rooms with expected departures |
Arrival: Displays rooms with arriving guests |
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Stays shows rooms occupied by guests |
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Empty: Shows unoccupied rooms |
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Move out: The guest is moving out of this room on the displayed date. |
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Move in: The guest is moving into this room on the displayed date. |
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Rm. status |
Select a checkbox to only view rooms with the respective room status. This will enable you to only display rooms which are checked or dirty. |
Checkbox Day Use "only with" |
The "Day Use" check box has to be activated separately. To
do so, click the button Select the Day Use check box to only view day use rooms.
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Icon |
Meaning |
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Clean |
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Checked |
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Touched |
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Dirty |
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Being cleaned |
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Out of service |
Icon |
Meaning |
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Arrivals |
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Departures |
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Stays |
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Move in |
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Move out |
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Empty (see here) |
Example: After a dirty room has been cleaned, you can set the status of the room to "Clean".
Select date.
Execute the desired filter settings in the window above.
Move the mouse pointer to the previously dirty room and click the right mouse button.
In the context menu, select the Set room status and select the respective Status from the drop-down window.
In the system data, you can enter a housekeeping department for each room. In the housekeeping list, the "Department" column appears. The rooms can then be displayed and sorted in the "Department" column by clicking on the column header.
The laundry pattern will be displayed in the housekeeping list in the form of a little “x”. Should you not need the “Laundry” column, you can fade it out of the list!
In the printed list, all of the laundry patterns will be added per housekeeping department, so that an overview of all of the upcoming laundry patterns is always guaranteed.
The frequency of laundry patterns for your rooms can be primarily set up by means of the room type. Additionally, you can also control the laundry pattern from the rate or individually for each reservation.
1) Defining laundry patterns in the room type
In the system data, you can determine how often the laundry pattern is to occur for each room.
Examples:
The holiday apartment is normally only occupied on a weekly basis from Saturday to Saturday - therefore the laundry pattern always takes place on Saturdays and Wednesdays.
The suite has a daily laundry pattern.
The standard double and single rooms have a laundry patterns of every two days.
How to proceed:
Go to the system data and open a room type.
Set the intervals for the laundry pattern in the laundry pattern field:
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2) Managing laundry patterns by means of the rate code
A deviation to the set standard can be marked in the price codes, e. g., when in the framework of a wellness offer, the room is to receive laundry service on a daily basis regardless of the booked room type.
How to proceed:
Open the system data and select the desired rate code under "Rates". Select the rate code and enter the intervals for the laundry pattern.
3) Individually manage the laundry pattern by means of the reservation
In the reservation, the preset laundry pattern can be individually overwritten in the system data (booked room type / booked price). Each reservation can be allocated to a diverging laundry pattern, e.g., when dealing with a special guest (person suffering from an allergy).
How to proceed:
Open the respective reservation and click the "Laundry pattern" button.
In the dialog box, chose your desired laundry pattern.
Note: You can save
the basic settings for the laundry pattern in the room type -
this will be overwritten by the settings made in the room price.
The settings made in the reservations have the highest priority.
[Lists > Housekeeping > Housekeeping]
A figure appears in the new “>vacant” column if a room is unoccupied for longer than a day.
The figure stands for the number of days a room has not been occupied. This information is especially helpful if the room is to be examined after a certain number of days or if additional measures are to be taken (e.g., turn on the water faucet as a precaution against legionnaires’ disease).
Displaying the primary guest's language
The language column issues the primary guest's language from the profile:
Example
HINT: The Language column always shows the primary guest's language and not the language of guests who are not the primary guest!
You can display the language column by using the Show or hide columns function.
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© 2022 protel hotelsoftware GmbH |
The protel Air
upgrade in Summer 2020 brought about changes to the
user interface and also to many functions.
and
mark the Day Use check box to activate it. 
at the top right.
