Attention!

The protel Air upgrade in Summer 2020 brought about changes to the user interface and also to many functions.

You can find the updated instructions for them in the new protel Air Online Help.

Please note: The migration process is still ongoing. Therefore you may still be able to use some functions as described in this Online Help.

For this reason, we will not delete this Online Help yet.

If you have any questions, please contact your support!

Walk-In

[Reservation > Reservation enquiry]

The walk-in feature allows you to immediately check-in a guest who hasn’t made a previous reservation. A reservation made with the Walk-in function automatically receives the reservation status “Checked-in” (CI).

Just click on "Reservation" in the main menu and then select the menu item "Walk-in." The Reservation enquiry dialog will open.
By default all required entry fields are filled in for a stay for one night.
Please mind the number of entered guests per room and adjust them if you need to.
Adjust and enter all other details for the reservation and click on [Check availability]
Select a room type and the rate and click on [Book]. The Guest search dialog box opens.
Select an existing profile or create a new one.
An available room for the requested room type will immediately be assigned.
In the Reservation Summary dialog box, select the appropriate distribution channel (Direct / Walk-in) from the drop down menu.
Enter additional information in the Reservation Summary dialog box and complete the reservation by clicking [OK].

Related Topics:
Reservation > Reservation enquiry