Arrivals

Room: Display at room level. Rooms are displayed  only once, even if the room is booked for one or more guests. This is useful if you would like to check in all guests for a particular room at the same time.

Guests: Display at guest level. Every guests is listed separately. A room, reserved for several guests, will be displayed more than once (once per guest). Select this option if you would like to check in one guest of a room booked for several guests.

You can search for the name of a  guest profile. You don't have to enter the entire name. While entering the first few letters of the name, protel Air shows you the reservations whose guest or booker begin with the letters you have typed in.

Search for either the reservation number or the group number.

This is where you enter a room description when you are explicitly looking for a certain room.

When entering the name of the room type, only the reservations for this room type will be displayed.

Filter for the status of a reservation, e.g.:

Arrivals, which have been checked in today: Select the "Checked in" check box, for the Status and uncheck all the other check boxes.

Arrivals which were planned for today and cancelled: Select the "Checked in" check box, for the Status and uncheck all the other check boxes.

Upon request, you can display only arrivals in the arrivals list which have a certain VIP code. Activate the VIP codes check box located in the list of additional filters . You can then select the code in the VIP code filter. After clicking on search , only arrivals which have this code will be displayed.

As soon as you change filter criteria in a list, you will have to refresh the display.

• hit the <Enter> key to do so, or

• click on the magnifying glass  at the top right.

Icon

Meaning

Clean

Checked

Touched

Dirty

Being cleaned

Out of service

Opens the guest profile for an allotted guest.

The button is only active when a guest has been saved for the reserved room. Clicking the button opens the respective guest's profile (not that of the booker!). In the arrivals list, the allotted guest will appear in the "Last name" i.e., "Guest name(s)" column. "Gastname(n)" displayed.

Select an arrival and open the respective reservation. This will take you to the reservation summary where you have access to all of the other details of the reservation.

Checks in a selected arrival. With the aid of  multiple selection , you can easily and conveniently execute a group check-in.

If a room is blocked for the guest and it is dirty, the message "Room is not clean, do you really like to continue?" is displayed.

If no room is blocked for the guest the Room assignment screen appears where you can assign a room.

The check-in for a previously checked in arrival will be reversed. You can only cancel a checked-in reservation if the guest has checked in today and does not have a balance.

To be able to use the function, the arrivals list needs to display checked in reservations (select the "checked in" box in the status dropdown list).

Cancel one or more reservations by clicking this button.

Only works for arrivals which have been cancelled today or in the future. [Reset] undos the cancellation.

To undo a cancelled room, you will need to make the room visible in the reservation list: To do so, select the cancelled check box located in the status selection list located to the top right of the window.

For room type reservations without allotted rooms, access room allotment to allot a room for the arrival.
Room type reservations without allotted rooms are marked by a question mark in the arrivals:

To print the arrivals list, click on the sub-task entitled "Print". The list will be printed exactly in the same way as it appears.

Click on the "Registration form" sub-task to print a registration form for the selected guest.

Print as Excel list: Exports the Arrivals list in Excel format.