Block / Unblock rooms

With protel Air, rooms which cannot be sold at the moment can be blocked for a certain time period. protel Air deducts blocked rooms from the availability, so that these rooms will not be considered during reservation enquiries. Your lists and reports are also cleaned on a daily basis, ensuring accurate statistics (e.g., Hotel status report

Out of Order/Service

The Out of Order status is assigned to blocked rooms by default. As need arises, you can also set a room to Out of Service. The difference between both statuses can be explained as follows:

Out of Order means that a room, for example, cannot be sold due to renovations - the room is not operational and is deducted from the number of available rooms (="real" room block).

Out of service means that even though there are minor damages to the room, it can still be offered. Example: Exchanging a damaged LED, TV remote control, kettle, etc., Out of Service rooms can be sold, but should only be given to the guest once the damage(s) has/have been repaired (=room block "light").

Block rooms

1. In the Reservation menu, click on the block / release menu point. The window with the end of day date opens. Room blocks valid for the day are already displayed here.

2. At the lower right corner of the window, click on the Add button to block a room.

3. In the window above, select the Time span during which the room is to be blocked.

4. Click on the magnifying glass to open the room search.

5. In the room search, select the room you want to block.

6. Click [OK] to confirm the selection.

7. In the next window, determine the details of the room block.

8. Status: The Out of Order status has already been selected (as need arises, you can set the status to Out of Service - read more about this in the Out of Order/Service section).

9. Reason: Select the reason for blocking the room. (The selectable reasons are created in the system data - System data'' > ''Hotel management'' > ''Room types / Rooms > Maintenance).

10. Description: Here you can add further details (e.g., "painting room - ceiling", or the like).

11. Status after expiration: Select the room status which the room is supposed to have after the room block expires.

12. Click on [OK] to activate the room block.

13. The blocked room then receives the "Out of Order" symbol.

Display settings von OOS/OOO rooms in the room plan

[Room Plan | Out of Order/Service rooms]

Rooms with the Out of Service status look like this:

Rooms with the Out of Order status look like this:

The description of the room block will also be displayed (assuming the description is available).

Blocking more than one room at the same time

You can block several rooms simultaneously.

To do so, click on the Add button located in the Block / unblock room window.

In the next window, click on the magnifying glass to open the room search.

In the room search field, select several rooms with the help of the multiple selection function (Keep CTRL button depressed while clicking on all of the desired rooms).

Adopt the marked rooms with OK.

Proceed as described above (block room, points 7-13).

Unblock rooms

Normally, room blocks automatically expire at the end of the designated time period.

You can also manually unblock a room that has been blocked for a certain time period.

1. In the "Reservations" menu, click on the "Block / Unblock rooms".

2. By means of the date filter, select a period in which the block that you would like to unblock is located.

3. Click on the magnifying glass to show all room blocks within the entered period - see following figure:

4. To delete a room block, select the blocked room and click on the Delete button located in the bottom right hand corner of the window. The room is then unblocked.

Edit room block

You want to edit a room block because, e.g., the time period has changed or because you would like to enter the reason for the room block at a later time.

1. In the "Reservations" menu, click on the "Block / Unblock rooms".

2. By means of the date filter, select a period in which the block that you would like to unblock is located.

3. Click on the magnifying glass to show all room blocks within the entered period - see following figure:

4. To delete a room block, select the blocked room and click on the Edit button located in the bottom right hand corner of the window.

5. Make all of the adjustments in the following window and click OK to adopt the changes.

Possible error messages

If you would like to block a room which has already been reserved or is occupied, you will receive a message that looks something like this:

In this case, the reservation will first have to be moved to another room so that the block can be activated.