Attention!

The protel Air upgrade in Summer 2020 brought about changes to the user interface and also to many functions.

You can find the updated instructions for them in the new protel Air Online Help.

Please note: The migration process is still ongoing. Therefore you may still be able to use some functions as described in this Online Help.

For this reason, we will not delete this Online Help yet.

If you have any questions, please contact your support!

How to edit a reservation

Current and future reservations can be opened for editing in protel Air at any time. Where you open a reservation depends on various factors. Do you know the name of the booker? Or do you have a reservation number at hand? Maybe you just only know the arrival date...

Whatever the situation, there are numerous ways to open and edit a reservation in protel Air:

Via the room plan

If you know the room number or room name and an approximate date of the stay, the easiest is to open and edit the reservation in the room plan.

Call up the room plan for the respective date and search for links by means of the room bar.

Double-clicking on the reservation opens the reservation summary dialog box.

For further information please also see chapter Room plan > Edit reservation.

By means of the active list

Active lists are very helpful if you only know certain parameters of the reservation that you would like to edit. If you know the arrival date, use the Arrivals list. If the guest has already checked in, use the In-house list. It is always recommended to search in the Reservation list, as it includes all reservations in the system.

Double-click the reservation to open and edit it.

For further information on how to find guests and reservations in the Active lists please also see chapter Lists > Filters & search options.

Via guest search

[Menu "guest profile > Private/Companies/.../All types" (depending on the subject of search)]

In the guest search (Menu > Profiles) you can directly search for a guest’s name. Just enter the name (or just a couple letters included in the name) and click on the Magnifying glass or press “Enter.” All of the guests with this name will now be displayed on your results list. Select the guest you’ve been looking for and continue with “Continue with guest profile.”

Afterwards, the guest profile opens. In the tab “Reservation” tab, you’ll find all of the past, current, and open reservations for this guest.

Double-click the reservation to open and edit it.

No matter which way you chose to open the reservation you’ll always end up in the reservation summary dialog box in which you can edit the reservation as you choose.

You can find further information about the reservation summary dialog box here:
Reservation > Reservation summary