Attention! The protel Air upgrade in Summer 2020 brought about changes to the user interface and also to many functions. You can find the updated instructions for them in the new protel Air Online Help. Please note: The migration process is still ongoing. Therefore you may still be able to use some functions as described in this Online Help. For this reason, we will not delete this Online Help yet. If you have any questions, please contact your support!
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For each room, you can define the section or shift it belongs to, and optionally how much work is required to clean the room according to the room status.
For each room status, a separate point/time value can be assigned, which defines the needed effort for cleaning a room with a certain status. For example, rooms with the "Departure" status take more time to clean than in-house rooms; and a suite takes more time to clean than a double room.
The value of the points can be freely defined, e.g. one point can be one cleaning minute, 15 minutes, or 1 hour etc.
Each row represents a room for which the following settings can be made. To do this, click on the respective column and select an item from the drop-down list.
Row |
Description |
Room |
Name or number of the room Each room can be assigned to one (or more) groups. In addition, the extent of the work to be done can be entered for each room as time or point values (see following columns). |
RT |
Room type (for information only) |
Section grp. 1 |
Assign a section to the room. A room can be part of several sections, for example if the housekeeping team works in shifts. The attendant list can be created later when the different groups have been set up. Section group 1, for example, can be used for the AM shift (or main workforce for Housekeeping coming to clean all the dirty rooms ) |
Section grp. 2 |
You can assign another section to the room (optional). Section group 2, for example, can be used for the PM shift (when the hotel has fewer staff dealing with turndowns or lighter tasks). |
Section grp. 3 |
You can assign a third section to the room (optional). Section group 3, for example, can be used for the location (see the Sample Configuration). |
Departure Points |
Number of points required to clean the room if the guest is departed (room is dirty). |
Departure Minutes |
Number of minutes required to clean the room if the guest is departed (room is dirty). |
Inhouse Points |
Number of points required to clean the room if it is a stay-over room. |
Inhouse Minutes |
Number of minutes required to clean the room if it is a stay-over room. |
Touched Points |
Number of points required to clean the room if the room is "touched". |
Touched Minutes |
Number of minutes required to clean the room if the room is "touched". |
Linen change Points |
Number of points required to clean the room if the linen is to be changed. |
Linen change Minutes |
Number of minutes required to clean the room if the linen is to be changed. |
You can hide columns that you do not need, e.g. if you only work with minutes, hide the rows concerning points, and only display the columns for assigning minutes.
Larger hotels usually organise their housekeeping in rooms that have to be cleaned in the morning and rooms where work has to be done in the evening (e.g. turndown service).
For this reason, it is possible to call up the attendant sheet by groups.
For example, you can organize your attendant sheets so that section group 1 is assigned to the AM shift and section group 2 to PM shift. Since there is more work to be done in the day, more staff is needed in the AM (section group 1) than in the PM (Section group 2). Group 1 could therefore be assigned 6 attendants, while Group 2 would be assigned only 2 attendants.
Section group 3 finally could be used for the location, for example "Floor 1".
After all, it depends on how you want to allocate your rooms for the housekeeping activities involved.
System data > Housekeeping | Introduction
System data > Housekeeping | Sections
System datat > Housekeeping | Attendants
System data > Housekeeping | Sample Configuration
Front Office > Housekeeping | Attendant Sheet
Front Office > Housekeeping | Housekeeping list