Changelog

 

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 Update May 2021

New: Checklists updatet

In the course of our company-wide checklist project, we also updated the System Requirements Checklist and the Pre-Setup Checklist for Best Western. The links in this help have been adjusted at the appropriate places. Please use from now on the updated links. This will ensure that you always have the most current version of the checklist that we can provide to you.

 

 Update March 2020

New: Revised BWI documentation

We have extensively revised the complete BWI documentation. We have checked almost every PDF manual and online help topic and revised them where necessary.

We have also created a new manual for setting up BWI system data & XSetups using the new BWI Setup CKit.

The Ckit creates a large part of  the BWI-specific system data and also sets up (almost) all XSetups for you, so that you save a lot of time and work when installing the BWI interface.

Here is a brief overview of the changes:

Dokument

Änderung

System Requirements Checklist (for customers and installers)

revised version

Pre-Implementation Checklist & Guide (for customers mainly)

revised version

Setting up BWI system data with the BWI Setup CKit (for installers)

new document

BWI Training Guide (for customers and installers)

revised version

BWI User Guide (for customers)

revised version

Daily tasks for managing the BW interface (for customers)

revised version

BWI Exit Guide (for installers)

revised version

 

A list of all available documents can be found here!
Of course, all of the relating help topics have been revised as well.

 

 

 Update January 2020

Major update of allotments and groups

New groups feature

The new group functionality greatly simplifies creating group reservations. Contrary to the previous procedure, these are now split into individual reservations prior to export. This saves time and provides reliable information about your hotel’s availability. An additional benefit for installers is that all group-specific settings no longer need to be taken into account when setting up the interface (new installations). The functionality becomes available once you’ve updated to protel version 2019.20.212 or higher and to protel Web Services (pWS) version 2.10, or higher.  

Note: Provide your customers with instructions on how to properly use the new feature. Explain, in particular, the discontinuation of the "G-rates". For more information, go to our User Guide.

New optional room allotment feature

The new room allotment feature enables the users to create deducting allotments, i.e., allotments that reduce availability which are then transmitted to the Best Western Member Web as a group. The feature is available as an additional option. If your customer wants to use it, please use our Setup Guide to configure and activate the feature.

Customer Training

If needed, customers may receive a short introduction to the changed workflows after the update. The effort for experienced protel users is expected to be rather limited; they already know how to work with group reservations and contingents from their "old" protel. Users who only know the "G-rates" group logic should be offered training if possible.

Documentation

 

Setting up the Allotments functionality

How to create group reservations

How to create allotments

 

Update 26 January 2018

Changes made to the Best Western CKit collection

Several changes have been made to the BestWesternCkitXMLCollection, as well as some news that have been added:

  • New CKits:
    • ProfileValidator_BWI_Phone_Mobil_Fax_en
      Only the following characters may be entered in the fields for phone number, mobile number and fax number in the guest profile: 1234567890-+/()
      If characters differing from the allowed ones are used, an error message will appear.
    • ProfileValidator_EMail_en
      Only valid email addresses may be added to a guest profile.
      If an invalid address is entered, an error message will appear.
  • Changed CKits:
    • BestWesternCkitXMLCollection
      Til this point, several links to the cloud have been incorrect: instead of "https" there was just "httpss", which didn't work.
      Therefore the functionality "Lookup" was not available in the BWI Add-ons and in the guest profiles.

To implement the changes to your PMS, download here the updated CKit zip-archive.

 

Update 10 January 2018

New manual for resetting the Best Western Interface

A new manual helps you to reset the Best Western settings.

Click here to read more.

 

Update 08 January 2018

Changes according to mandatory fields in guest profiles

As we already informed you via email, several changes occurred according to the mandatory fields in guest profiles.

Until now, customers had to fill in the mandatory fields Salutation, Name, Surname, Language, Country and Nationality.

Due to changes on the part of Best Western International, the mandatory fields Salutation and Nationality are no longer required.

Therefore we changed the CKit "Profile Validator". The mandatory fileds in guest profiles have been reduced to Name, Surname, Language and Country.

Please change the respective settings in the CKit you have already tied-in or use the Ckit we have prepared for you. Click here to download the Zip-archive with the updated CKits.

 

Update 14 December 2017

Changes in the handling of additional IDS instances

The checkbox "Alternative Booking-ID" does not have to be activated when dealing with additional IDS instances.

 

Update 08 November 2017

News according mile collection!

If guests want to collect miles instead of BWR points, all information needed can now be inserted during the enrollment in protel.

 

Update 25 October 2017

New user manual for the interface

A new user manual tells you everything new and good-to-know about your daily tasks to maintain your Best Wester Interface.

Find the information here.

 

Update 23 June 2017

New BWI Country Codes List

We have a new country codes list you should use when setting up nationalities.

The list contains numerous ISO codes which have changed (highlighted in green):

Please insert the new codes into the system data of the Best Western properties for which you are responsible.

Download the current BWI Country Codes List here.

Hint: To help simplify things, you can also filter the list for the color used in the table’s cells so that you can see all of the new codes - see next figure:

Go to help "Systemdata - Country Codes"

BWI Error Messages - new document version (1.5)

If the BWI interface displays an error message (red blinking interface light), minor errors are often the reason. We have compiled the most frequent error messages for you in the following document: BWI Error Messages. You will be able to correct some of these by simply following the respective Help.

 

Update 02 January 2017

XSetups no longer required

The following XSetup entries are no longer required for setting up the interface:

  • bwi, grouprategroup, xy

  • reservation, warnlevelprice, 0.0

  • reservationenquiry, filterrategroup,xy

The respective XSetup entries have been removed from the online help (Section "B Setup > 08 XSetups).

 

Update 07 November 2016

Adjusted pre-implementation guide

BWI Pre-Implementation Guide 1.11

The following chapters have been removed because they are no longer relevant:

  • 12.1.1 Create BWI rate group for group reservations

  • 12.2.5 Create BWI group rate codes

  • 12.3.1 Create BWI group rate code details

Following chapters have been added:

  • 12.2.5 Virtual rate codes based on the UZ virtual rate code

  • 12.3.1 Rate code details for virtual rate codes based on UZ

In the online help, the respective sections have also been removed or added, see here:

B Setup > 04 System data > Rates > Generating rates (examples) > Virtual rate codes based on the UZ virtual rate code

 

Update 18 October 2016

New documentation for setting up overbookings

Explains in detail how to work with the overbooking function.

You can find it here: D BWI User Guide > 08 BWI Rate availability > Overbookings.

The BWI user manual has also been revised.

 

Update 21 September 2016

Newly recommended IDS setting

In order to release the IDS storage after exporting the availabilities to Best Western, we recommend the activation of the export option "Free resources after export". The newly available storage is therefore available for IDS instances being operated parallel to the Best Western IDS instance.

Open help topic...

 

Update 7 September 2016

Additional XSetup for BWR Welcome Letter in docx format

If the Best Western Rewards welcome letter is implemented in docx file format, an additional Xsetup entry has to be set - see the following figure:

Figure: protel SD > Misc. > All Settings > XSetup

 Open corresponding help topic...

 

Update 11 August 2016

New IDS version 5.053

protel has published a new IDS version containing additional settings for parallel-operated IDS connections.

Please install this version for each client using an additional IDS-connection (e.g.,  booking.com, etc.) with the BWI interface and execute the settings described below.

Download the new version of IDS here:

New IDS import settings for an additionally operated IDS

If the hotel operates one or more IDS connection(s) in addition to the BWI interface, you will need to make the following settings for each additionally used IDS:

 Keep reading...

 

BWI Error Messages - new document version (1.4)

Shows the BWI interface that there is an error message (red blinking interface light(, minor errors are often the reason. We have compiled the most frequent error messages in the following document: BWI error message. You will be able to correct some of these by simply following the respective Help.

The list can also be accessed via the table of contents, Section "D BWI User Guide > 07 Error messages".

 

Update 02 June 2016

New High Edit Templates for Best Western Rewards Welcome Letter

The Best Western Rewards Welcome Letter templates published in April, are now available in "High Edit" (HED) format.

Download the new templates here:

Implement the contained files for your clients so that all of the new and altered functions can be available.

 Learn more...

 

Update 28 April 2016

protel IDS connect

For matching the availabilities between protel and BWI, protel IDS connect must be installed in version 5007 or higher.

Some existing screenshots have been updated in the corresponding help topic.

New CKit collection (BWI Add-on)

The new CKit collection contains two new add-ons:

  • Cancelled reservations without CXL number

  • BWI traces to reservations

The names of some add-ons have also been changed:

  • Confirmation number search --> BWI CRS number search

  • BWI CRS Guest Look up --> BWI guest profile search

  • Reservations without BWI conf. no. --> Reservations without CRS number

  • Cancelled Reservations from BWI --> BWI reservations (cancelled)

  • Reservations from BWI --> BWI reservations

Download the new Ckit Collection here.

Implement the contained files for your clients so that all of the new and altered functions can be made available.

New Templates for the Best Western Rewards Welcome Letters

Because the registration procedures for the BWR Membership have changed, there are now new templates for the Best Western Rewards® welcome letter.

Background: The Best Western Rewards® membership cards will NO LONGER be automatically sent to the guest. Instead, the guest can use a special app or order the membership card online.

Download the new templates here:

Implement the contained files for your clients so that all of the new and altered functions can be available.

 Learn more...

New BWI Country Codes List

There is now a new country codes list which should be used when setting up nationalities.

The list contains nine ISO codes which have changed (highlighted in yellow):

Please insert the new codes into the system data of the Best Western properties you are responsible for.

 System data - Nationality codes

Download the complete BWI Country Codes List

 

Update 06 January 2016

This update contains 3 changes which have been introduced by Best Western International (BWI). The changes impact: 1) the transmission of company profiles for local reservations, 2) CRS reservations with a travel agency profile, and 3) VIP codes for Best Western Rewards® members.

To what extent are users affected by the changes?

Hotels and their employees must know that certain BWI VIP codes will no longer be valid as of 01 February 2016 (change 3). All of the Best Western Rewards ® members will need to have been switched to the new BWI CIP codes by then (see further down: Best Western Rewards® profiles).

The following sections describe how the changes have been implemented in the protel hotel software and what you need to pay special attention to.

Company profiles

If a company profile has been added locally to a reservation, the data for this company profile will now also be transmitted to Best Western.

Travel agency profiles

Once a reservation has been transmitted from the Best Western CRS and contains a travel agency profile, the data in the profile can no longer be changed or deleted. Furthermore, reservations originating from the Best Western CRS, must not contain a manually added travel agency profile.

Best Western Rewards® profiles

a. Name matching and update

Best Western executes a daily name matching between Best Western Rewards® profiles in the CRS and protel guest profiles: When conformities are detected, the information from the Best Western Member Web will be added to the protel guest profile.

b. Best Western Rewards® VIP Code - changes

The new Best Western Rewards® VIP Codes (Tier Levels) were introduced on 15 December 20015: BLUE, BASE, GOLD, PLATINUM, DIAMOND and DIAMOND SELECT.

The new tier levels must be saved in the protel system data (protel SD > Reservation > Profile codes > VIP codes). As of 01 February 2016, the GOLD ELITE, PLATINUM ELITE, and DIAMOND ELITE tier levels loose their validity.

According to Best Western, all guest profiles for Best Western Rewards® members will need to have been switched to the new codes by 31 January 2016.

Information for the installer: For existing properties, the old VIP codes can still be used. They should, however, not be used for future reservations. New properties will only need to be set up in the protel system data with the new codes:  BASE, BLUE, GOLD, PLATINUM, DIAMOND, and DIAMOND SELECT

 

Update 30 December 2015

Group reservations: Simplified group handling

protel version 2015.19.404 or higher. The settings described below will need to also be done.

Group reservations can be generated with an exclusive rate code. When creating a group, the standard rate code for the booked room type is allocated first; as need arises, another available rate code can be selected here.
The group rate code (1G, 2G, 3G, etc.) is saved separately in the group master.

What does this mean for the user?

For hotels and their employees, this means the workflow for generating group reservations will be simplified. Groups can once again be generated with the usual protel rate codes (special rates / company rates) and be evaluated respectively.

Learn more...

 

What does this mean for the installer of the BWI Interface?

A) Procedure for hotels where the BWI Interface has already been installed

First, execute a protel Update (Version 2015.19.404 or higher).

Set the following XSetups into protel's system data:

  • bwi, groupratecode, 1

  • bwi, groupratecode_max, X,
    X must adhere to the respective number of implemented BWI group rate codes. Example: If a hotel uses 30 BWI group rate codes (1G, 2G, ...30G), enter the number 30 for X (i.e., bwi, groupratecode_max, 30).

In the protel system data, set up an additional User Defined Field (UDF) "bwi.groupratecode" - setup as shown in the following screen shot. The new UDF saves the BWI group rate code (1G, 2G, 3G, ...) in the group master.

NOTE: First, create the UDF using write access (Read Only = 0 value can be changed), since you will eventually require access to this UDF later on in the process. During live mode, the UDF needs to be set to: Read Only = 1 value is read only.

In the protel system data, execute the level 1 diagnosis number 57 BWI: FillGroupRateCode UDF.

NOTE: For MPE properties, register with the respective hotel's system data!

The level 1 diagnosis copies the group rate code from the rate code field into the newly generated group master UDF for each existing group reservation.

Double-click the level 1 diagnosis "BWI:FillGroupRateCode UDF" to start it.

Has the level 1 diagnosis been successfully executed, the respective success message will appear. The window can then be closed.

It is possible that by means of the Level 1 diagnosis, local rate codes have been copied to the UDF for the BWI Group rate codes. For this reason, all of the group reservations must be checked and might need to be corrected afterwards. To do so, execute the following query:

select

b.buchnr 'Leistacc Reservierung',

b.grpmaster 'Leistacc Gruppenmaster',

b.anzahl 'Anzahl Zimmer',

b.gruppennr Gruppenmasterprofil,

case m.data when 1 then 'ja' else 'nein' end 'bwi.group',

m2.data GRC,

p.gruppe PTyp,

b.reschar reschar,

z.ziname 'Zimmernr',

convert(varchar(20),b.globdvon,104) Anreise,

convert(varchar(20),b.globdbis,104) Abreise,

k.name1 Gruppenname,

case k2.typ when 0 then 'Privat' else case k2.typ when 2 then 'Gruppe' else 'x falsche Kartei' end end as Karteityp,

case b.katnr when (select katnr from kat where grpkto = 1)  then 'GM' else '' end as Gruppenmaster

from buch b

full join metadata m on b.buchnr = m.ref and m.xkey = 'bwi.group'

inner join ptypgrp p on b.preistypgr = p.ptgnr

inner join kunden k on b.gruppennr = k.kdnr

left join kunden k2 on b.kundennr = k2.kdnr

inner join zimmer z on z.zinr = b.zimmernr

full join metadata m2 on b.buchnr = m2.ref and m2.xkey = 'bwi.groupratecode'

where (b.katnr = (select katnr from kat where grpkto = 1) and reschar <> 2)

and b.mpehotel = 1 <!---Enter the MPE hotel number when working with an MPE hotel. Leave this line empty for SPE hotels.--->

and globdvon > '2015-11-27'

order by b.globdvon

The query shows all of the group masters, including the allotted BWI group rate code.

Group master with a false rate code in the UDF must be corrected afterwards (Enter BWI group rate code). Manually entered group rate codes should not overlap from a temporal point of view (please note Shoulder Days).

During live mode, the "bwi.groupratecode" UDF needs to be set to "Read Only"  if not already done so.

Result:

  • The BWI group rate code is only saved in the group master, more explicitly in the Navigator's "BWI Group rate code" UDF. The UDF will remain empty for group members. For future group reservations, the BWI group rate code will be entered automatically.

  • The actual rate code can be freely selected for each group (group members and group master).

  • Internally, the groups will continue to be transmitted to Best Western (1G, 2G, 3G, etc.).

  • When creating a group my means of the room type plan, the question about whether or not a group reservation is to be created no longer appears.

B) Procedure when newly installing the BWI interface

If the BWI interface is newly installed, both XSetups and the UDF will need to be created (see above).

As usual, all of the group reservations must be checked and adjusted in the Front Office. The only change: The group rate code (1G, 2G, 3G, etc.) is saved in a special UDF field located in the group master ("BWI group rate code").

The sequence is important during the setup procedure:

  1. Group master: In the group master, change the user defined field "BWI Group" to "Yes".

  2. Group members:  Select all the group members and click on the "Copy group master UDF" located at the bottom right. With this step, you acquire the "BWI Group:Yes" user defined field from the group master for all group members.

  3. Allot a free group rate code for the group master. The group rate code will be saved in the Group Master's navigator in the "BWI group rate code" user defined field. Please make sure that the group rate code does not overlap another one time-wise.

  4. After having finished the work, the "BWI group rate code" user defined field will be set to "1 Read only" in the system data.

Cancellation codes in the protel system data

For cancellation codes, the Best Western CRS does not accept special characters (äüöáúó, etc.). In addition, cancellation texts (short/long) are not to exceed 20 characters (including spaces). We therefore ask you to respectively check and, if necessary, correct the cancellation codes entered into protel.

 

Update 16 December 2015

New protel IDS connect version

Please make sure that you always download the latest IDS connect version from protel Wiki. Current version is 4716 (please use at least version 4710). Please be aware that version 4709 from 24 November 2015 is not supported and should not be used under any circumstances!

 

Update 10 December 2015

New SQL query for checking group reservations

Our SQL queries help you check the various modifications which have been made before going live. The group reservation query now additionally checks the new "bwi.groupratecode" UDF (once the new group handling is implemented, the UDF saves the BWI group rate code information in the group master - see update news from 01 December 2015).

Open SQL Script

 

Update 07 December 2015

Updated XSetup list

The list of XSetup entries needed when installing the BWI interface has been updated. Two new entries have been added, although one of them will not be required in the future.

New

  • bwi, groupratecode, 1
    (activates  the improved group handling- see update 01 December 2015)

  • rt_plan, viewoutoforder, 1
    (An additional line for out of order rooms is shown in the room type plan. Simplifies reading the overall report.)

Obsolete

  • reservation, newgroupsummarize, 0

Open XSetup List

 

Update 16 November 2015

It is now possible to use more than one rate code for local protel reservations!

Required protel version: 2015.19.340

Up till now, the system only allowed a universal rate code for each reservation. This limitation is immediately valid only for reservations entering protel from the CRS/Best Western Member Web.

  • Local reservations (i.e., reservations you create in protel) are now allowed to have various rate codes.

  • For reservations and reservations originating from the Best Western CRS/Member Web, still only one group rate code is allowed. The rate, as such, (amount in Euros) can be adjusted in the RBD on a daily basis.

  • What does this mean for everyday work in the hotel? Well it means that the hotel can individually adjust the reservation which is captured in the protel Front Office (the "New rate code" option is no longer grayed out).

learn more

(see also Update 27 August 2015)

 

Update 12 November 2015

BWI Installations now possible with standard IDS

The standard version of IDS (4.688 or higher) can now be used or BWI installations. Up until now, a special version of IDS which was specially designed for Best Western International needed to be used for the BWI interface. For future installations of the BWI interface, the installer will be able to use the standard IDS version (4.688 or higher).

What changes occur for the installation of the interface?

Instead of a special BWI version, the IDS standard version will be installed in the hotel. If another protel IDS has already been installed in the hotel, the installed version will need to be updated with the new IDS version (4.688 or higher).

An exclusive BWI IDS instance will then simply be setup for each hotel in the standard version of the IDS in order to connect to the Best Western two-way interface.

File Download

There is a current version of protel IDS connect in protel Wiki (registration required).

More Information

Detailed instructions for setting up the BWI IDS instance can be found in section  "B Setup > 07 IDS".

  • Please do not forget to activate the daily rates rate calculation in the IDS configuration (Export > Rate Values > Room rate adjustment resp. daily rate handling > daily rate Ckit for room types and/or rates).

 

Update 21 October 2015

BWI Rate Setup

The following section has been added:

  • Notice: Because the virtual rate codes "HP" and "UZ" are actually wild cards, these two rate codes do not need to be added to the protel system data
    Changed help topics:
    B Setup > 04 System data > Rates > Rate Codes
    B Setup > 04 System data > Rates > Generating rates (examples)
    BWI Pre-Implementation Guide 1.9

Updated SQL script

[SQL Queries (before going live)]

The updated script contains a changes query for checking group reservations and a new query for checking guest profiles.

Open script

Additional note on implementing the interface for individual BW properties within an MPE group

If you set up the interface for individual Best Western properties within an MPE group, please make sure that the "bwi, enabled, 1" XSetup is only set for Best Western properties and NOT at the headquarters or other hotels!

Applying the Interface for individual properties within an MPE group


Update: 25 September 2015

BWI error messages - new document version
If the BWI interface shows an error message (red blinking interface light), minor errors are often the reason. We have compiled the most frequently error messages in the following document:

  • BWI Error Messages 1.3

By following the step by step instructions, you will be able to correct some of the errors by yourself. See also: Section "D BWI User Guide > 07 Error Messages".

NEW: What to do if the following message is shown: "CloudSyncR: Reservation with movements detected"?

Update: 27 August 2015

1) It is now possible to use differing rate codes for local protel reservations!

Up till now, the system only allowed one rate code for each reservation. This limitation is immediately valid only for group reservations and for reservations from the CRS/Best Western Member Web.

  • Local reservations (e.g., reservations which had been made in protel) are permitted to contain differing rate codes.

  • For group reservations and reservations originating from the Best Western CRS/Member Web, only one single rate code is allowed; this has remained unchanged.

 How does this affect me as protel partner / installer of the BWI interface?

When installing the interface, only the group reservations and CRS/Member Web reservations will need to be checked for differing rate codes. Our two new SQL Queries (##ZPÜ / RBD ##) will help you. You can also read the altered procedure for setting up the Front Office (Section "Front Office > Preparations > RBD | BWI rate codes").

Entering various rate codes after setting up the interface (Rate by day grid > Option "New rate code") is not yet possible (the "New Rate Code" option will continue to be grayed out). A respective protel Release Version is currently in the making. We kindly ask you to take this into consideration when doing setups and trainings for the interface.

(Update: Entering various rate codes for local reservations in protel Front Office now possible! (See Update 16 November 2015)

 

 The following sections have been updated:

  • About the Best Western interface
    [...] Reservations from the Best Western CRS/Member Web are only allowed to contain one single rate code and must be manually adjusted beforehand [...] Open section...

  • A Aids and Resources > Before-Go-Live checklist
    One day before going-live: [...] Do all of the Best Western CRS/Member Web reservations have only one rate code (RBD)? [...] Open section...

  • A Aids and Resources > Documents & Links
    File-Downloads: New SQL Queries (before going live).
    The text file contains two new SQL queries. The focus is on CRS reservations and group reservations with differing rate codes. Open section...

  • B Setup > 13 Front Office > Preparations > RBD | Allocate BWI rate codes
    [...] When dealing with a Best Western CRS/Member Web reservation (i.e., the reservation is on the Member Web arrival list), you will also have to make sure that only one single rate code has been saved [...]. Open section...

  • D BWI User Guide > 01 Reservations > BWI Reservations > New Section "One rate code per reservation"

  • BWI Pre-Implementation Guide V. 1.8

  • BWI User Manual V. 1.5

  • User Training V 1.2

2) BWR Guest Lookup | New CKit for resending data

Please use the current Best Western CKit collection for future installations (compare section BWI CKits).

  • The "BestWesternCkitXMLCollection" CKit contains the following changes: Existing guest profiles will be written over by the profile data from the CRS with Resend, without resulting in doubles.

  • Current information about resending data can be found here.

3) Section "B Setup > 13 Front Office > Preparations > Adjust group reservations"

When adjusting group reservations, the planned changes for group members and group masters will be adopted. Learn more...


Update: 20 August 2015

BWR Enrollment Form
Print an enrollment form for new Best Western Rewards members


Update: 30 July 2015

BWI error messages | Updated list (1.2)
Section "A Aids and Resources" > Documents & Links > Documents for the hotel: BWI error messages.pdf

  • The list contains an updated list of the most common interface alerts

BWI Training Short Guide | Updated version (1.1)

Section "A Aids and Resources" > Documents & Links > Documents for the hotel: BWI User training.pdf

  • Updated guidline for training the hotel staff

 

Update: 24 July 2015

1) Download Files | New Best Western CKits
Section "A Aids and Resources > Documents & Links > File-Downloads" and section "B Setup > 09 BWI CKits"

  • There is currently an updated Best Western CKit (bestwesternckits.zip).
    From now on, please only use this collection of CKits for BWI installations! It contains a revised CKit Profile Validator and a new CKit for displaying CRS reservations and cancellations which have come in via the CRS (ReservationByCloudPWS.xml)

2) New Membership Cards list

  • Section "B Setup > 04 System data > Membership Cards"
    Updated list of the required Best Western membership cards.

3) BWI sync tool: Resend rate code updates to the CRS

  • Section "D BWI User Guide | 05 Add-ons > Sync Tool"
    Rates can be resent to the CRS for up to 18 months in advance (Function Resend rate amounts)

4) New client document about dealing with error messages

  • Section "A Aids and Resources > Documents & links " - Documents for the hotel: BWI Error messages.pdf
    The document is supposed to support the hotel when processing occurring interface messages.

5) new protel Daily Rates User instructions

  • Section "A Aids and Resources> Documents & links" -  Documents for the hotel: protel Daily Rates.pdf

  • D User Guide > 10 protel Daily Rates

6) New version of the Pre-Implementation Guide (1.6)

  • A aid > Documents & links" > Documents for the hotel: BWI Pre-Implementation Guide 1.6
    The Pre-Implementation Guide 1.6 contains the updated lists of the required membership cards (see above) as well as instructions for entering Daily Rates.

 

Update: 08 July 2015

Section "D BWI User Guide > 01 Reservations > BWI Reservations"
When a reservation is made by means of the Best Western CRS, payments will NO LONGER be automatically booked to the invoice. A trace will continued to be generated. > More information about BWI Reservations

 

Update: 01 July 2015

Section "D BWI User Guide > 07 Error-Log"
The "Invalid credit card" error message will no longer be displayed in protel FO in the IFC-light. > Go to Error-Log

 

Update: 29 June 2015

Section "B Setup > 04 System Data > Reservation status" | New status
Reservation Status "DEPOSIT" expanded (List of all of the required reservation statuses

Section "B Setup > 04 System Data > Guarantee codes" | New status
"DEPOSIT" guarantee codes have been expanded (List of all of the required guarantee codes).

 

Update: 17 June 2015

Section "B Setup > 01 Preparing installation" | Installation services have been adjusted
Service flat rates being calculated to 4 man-days have been adjusted.

Section "B Setup > 07 IDS > DCS Matvhing"
The screenshot in the "DCS Matching > Guarantee conditions" has been replaced. The screenshot shows a corrected form of the to be installed Guarantee Conditions.

 

Update: 01 June 2015

Contents moved
Section "B Setup > 01 Very important to know" has been  deleted. The contents of this section have been moved to the section  called "About the Best Western Interface".

Update: 27 May 2015

Section "B Setup > 03 Special Cases" has been expanded. Caution when using allocations!
When managing allocations in protel, we urgently recommend working with allocations which do not decrease availability. We also recommend controlling the availabilities with the aide of reservations and/or group reservations.
Learn more...

Before-going-live-checklist expanded
Neuer Punkt: Does the hotel work with room quotas? (Date 1)

Update: 21 May 2015

Before-going-live-checklist
There is a new checklist for configuring and installing the interface ("Before-Go-Live-Checklist")

Guide for executing user trainings
The new Guide for User Training will help you learn about which topics will need to be trained after successfully installing the interface.

Setup preparation in the hotel (Pre-Implementation-Package)
The Pre-Implementation Package and the respective chapters now contain extensive descriptions to help with splitting block reservations, adjust group reservations and rate codes, and more.

New information has been added to Preparing installation
Chapter "01 "Preparing installation".

System requirements
Additional hardware recommendations have been added to the system requirements

System data - UDF
The 'bwi.rg.ratestocrs' field will be linked with the following code: bwi.ratestocrs
The 'bwi.ratestocrs' field will be linked with the following code: bwi.ratestocrs
Learn more...

Cloud Mapping
PDF Guide (for clients) inserted.

IDS

  1. New settings for the Configuration of IDS instances which have already been installed in the hotel (parallel configured instances)

    • Import > Reservation import > Room assignment > Reservation split handling >>> set to split reservations OR Split reservations and assign room

    • Import > Reservation import > Common > Enable advanced reservation modification method

    • Match default reservation status: In the DCS settings, set a Res-Status to the matching value (default)

    • learn more...

  1. New setting for the configuration of the BWI-IDS

    • Always switch the port of the BWI-IDS instance to port 5454

    • learn more...

XSetups
Xsetup „protelwbe,zimmerplanbezug,1“: Description changed
Xsetup „pp_xml_importreservation,importccasccards, 1“ (new)
Xsetup „protelwbe, importccasccards,1“ (new)
Xsetup „Navigator,showccardstokenall,1“ has been added to the English documentation

Execute going live
New information has been added to the chapter entitled "C Going Live | Execute".

Bug fixes
Accessing to the PDF User Guide has been fixed
Accessing the Welcome Letter is also working again
Central Bill Screenshot in the guarantee codes has been fixed

Download Files
New IDS Version 4622
New BW CKit (bestwesternckits.zip)

BWI User Guide | PCI
New screenshots have been added to the PCI chapter: Click here for more information about the PCI chapter in the BWI User Guide (Online Help)